Frequently Asked Questions:

Do you offer fully virtual autism evaluations?

Do you offer fully virtual autism evaluations?

Yes. Dr. Tay and her team have conducted thousands of private-pay, virtual autism evaluations using evidence-based tools adapted for telehealth. You can complete your entire evaluation from home, including interviews, assessments, and feedback, all with the same accuracy as in-person care.

Learn more about our autism evaluations →

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What ages do you assess for autism?

What ages do you assess for autism?

We evaluate children as young as 14 months through adulthood. Our team specializes in early childhood autism evaluations as well as assessments for teens and adults who may have been previously missed or misdiagnosed.

Learn more about our autism evaluations for all ages →

What is concierge care — and how does it work virtually?

What is concierge care — and how does it work virtually?

Concierge care means high-touch, personalized support that extends beyond sessions. We coordinate care, review records, communicate with schools or other providers, and help you integrate strategies at home.

Available nationwide via telehealth and in-person in Charlotte, NC.

Learn more about our concierge autism care → 

Are you accepting new clients for autism evaluations or therapy?

Are you accepting new clients for autism evaluations or therapy?

Yes. We are currently accepting new patients for autism evaluations and concierge therapy. We recommend booking an info call to discuss your needs and reserve your evaluation or therapy slot.

Email us about our current evaluation and therapy availability → 

If you'd like to start with concierge autism therapy this week, you can enroll now in our autism group therapy →

Do you take insurance?

Do you take insurance?

Dr. Tay Concierge Clinical Care is a private-pay practice. This allows for longer sessions, individualized care, and flexible support that traditional insurance models don’t cover. Many clients use superbills for partial reimbursement through their insurance provider.

Learn more about our private-pay autism services →

What is a neurodivergent-affirming approach?

What is a neurodivergent-affirming approach?

We honor neurological differences as part of human diversity — not as deficits to be “fixed.” Our evaluations and therapy are affirming, respectful, and collaborative, emphasizing strengths and supportive accommodations instead of compliance.

Learn more about our neurodivergent-affirming care → 

Do you diagnose conditions other than autism?

Do you diagnose conditions other than autism?

Yes. Our evaluations can explore related neurodevelopmental and mental health differences, including ADHD, anxiety, OCD, learning differences, and trauma-related presentations, to ensure a complete understanding of each client’s profile.

Learn more about our comprehensive autism evaluations →

Do you offer therapy for parents or adults?

Do you offer therapy for parents or adults?

Absolutely. We provide individual autism therapy for adults as well as coaching and consulting for parents, caregivers, and late-identified adults navigating autism, burnout, masking, or self-understanding. These services are available virtually nationwide.

​​Learn more about our coaching and consulting for autistic adults and caregivers →

What’s the difference between therapy, coaching, and concierge services?

What’s the difference between therapy, coaching, and concierge services?

Therapy: Licensed mental health treatment focused on regulation, identity, or emotional wellbeing.

Coaching: Strategy-based sessions for advocacy, communication, or life organization.

Concierge: Comprehensive, relationship-based care that includes coordination, recommendations, and ongoing support.

Learn more about our therapy, coaching, and concierge services →

Where are you located and who do you serve?

Where are you located and who do you serve?

Dr. Tay is based in Charlotte, North Carolina, with in-person services available locally and our clinicians are based in the US. Virtual services offered nationwide (subject to state licensure).

Learn more about our Charlotte and nationwide autism services →